Terms and Conditions

Acceptance of Terms

NueArcus Systems Private Limited (“NueArcus,” “we,” “our,” or “us”), a company incorporated under the laws of India with registered office at #441 Windsor Greens, Sector 50, Noida 201301, India, owns and operates the website nuearcus.com (the “Website”). These Terms and Conditions (“Terms”) govern your access to and use of the Website and the services we offer. By accessing or using the Website or any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or services.

Services Offered

NueArcus provides professional services in the field of agile methodologies and training. Our offerings include, but are not limited to:

Agile Consulting and Training: Expert consulting services to help organizations adopt and scale agile practices, as well as hands-on coaching and mentoring for teams and individuals.
Training Programs: Various training programs focused on agile, Scrum, and related methodologies to improve skills and knowledge for professionals and organizations.
Certification Training Programs: Courses and workshops designed to prepare participants for industry-recognized certifications (for example, Scrum Master, Agile Coach, or similar certifications).

All services and programs are described in detail on our Website. Specific programs or certifications may have additional guidelines or terms, which will be provided to you when you enroll in such programs. Your use of or participation in any of our services is also subject to these general Terms.

Use of the Website

By using our Website, you agree to do so lawfully and responsibly. You must use the Website only for its intended purposes and refrain from any misuse. In particular, you agree that you will not:

Use the Website for any fraudulent, illegal, or unauthorized purpose, or engage in any activity that violates applicable laws or regulations.
Disrupt or interfere with the proper working of the Website. This includes not introducing any viruses, malware, or harmful code, and not attempting to gain unauthorized access to any part of the Website, server, or network.
Post or transmit any content through the Website that is unlawful, defamatory, harassing, libelous, obscene, invasive of another’s privacy, or otherwise objectionable. You also agree not to upload or share content that infringes any third party’s intellectual property or other rights.
Use any automated system (such as robots, spiders, or offline readers) to access the Website in a manner that sends more requests to our servers than a human can reasonably produce in the same time by using a conventional web browser.
Attempt to reverse engineer, decompile, or extract the source code of the Website or any software or service provided through the Website, except to the extent allowed by law.

If you choose to create an account on our Website or sign up for a training program, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information about yourself as required for any registrations or forms. We reserve the right to suspend or terminate your access to the Website or services if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading, or if you violate any of these Terms.

Intellectual Property Rights

All content and materials available on the Website, including but not limited to text, graphics, logos, images, videos, presentations, course materials, software, and audio clips, are the intellectual property of NueArcus or its content suppliers and are protected by applicable copyright, trademark, patent, or other intellectual property laws.

Website Content: We retain all rights, title, and interest in and to the Website and its content. You are not permitted to copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from our Website without our prior written consent. You may, however, view and print pages from the Website for your own personal, non-commercial use, provided that you do not remove any proprietary notices.
Trademarks: “NueArcus,” our logo, and any other product or service names or slogans displayed on the Website are trademarks or service marks owned by NueArcus. You must not use any NueArcus marks without our prior written permission. All other trademarks on the Website are the property of their respective owners and are used for identification purposes only.
Training Materials: If you enroll in our training or certification programs, any materials provided to you (such as manuals, guides, slides, and other documentation) are for your personal educational use. These materials are also protected by intellectual property laws. You must not share, distribute, reproduce, or allow others to use these materials without authorization. Any unauthorized use of these materials may result in termination of your access to the services and potential legal action.

Nothing in these Terms shall be construed as granting any license or rights to you to use any intellectual property of NueArcus or any third party, except as expressly permitted by these Terms or by law.

Third-Party Links and Resources

Our Website may contain links to third-party websites or resources for your convenience or informational purposes (for example, links to external certification bodies, partner organizations, or informative blogs). These third-party sites are not under our control, and NueArcus is not responsible or liable for the content, products, services, or policies of any linked third-party website. The inclusion of any link on our Website does not imply any endorsement or recommendation by NueArcus.

When you follow a link to an external site, you do so at your own risk. We encourage you to review the terms and privacy policies of any third-party websites that you visit. NueArcus will not be responsible for any loss or damage that may arise from your use of third-party sites or resources.

Payment and Refund Terms

Certain services or training programs offered by NueArcus may require payment of fees. By registering for a paid service or course through our Website, you agree to the following payment and refund terms:

No Cancellations After Payment: Once you have made a payment for a service or training program, it is considered final. We do not offer any cancellation option for end users after payment is completed. Please ensure you intend to complete the course or service before making the payment.
Duplicate Payments: In the event you mistakenly make a duplicate payment for the same service (for example, you are charged twice due to a technical error or you accidentally pay twice), please contact us promptly. You should reach out to our administration or finance/accounts department via the Contact Us page and provide proof of the duplicate transaction (such as payment receipts or transaction reference numbers). Upon verification of the duplicate payment, we will process a refund for the duplicate amount.
Refund Processing Time: If a refund is approved (for instance, in the case of a verified duplicate payment or any other situation where a refund is warranted at our discretion), we will process the refund within 10–15 working days from the date of approval. Please note that after we have processed the refund, your bank or credit card issuer might take an additional 8–15 working days (or as per their own policies) to credit the refunded amount back to your account. Unfortunately, these banking processing times are beyond our control.
Agreement to Terms upon Payment: By submitting a payment through our Website, you explicitly acknowledge and agree to abide by these Terms (and any additional terms that might apply to the specific program or service). Your act of making an online payment constitutes your digital acceptance of this contract.

All fees are generally listed in the applicable section of the Website or during the checkout/registration process for the service. You are responsible for any taxes or charges applicable to the payment (unless explicitly stated as included). If you encounter any issues with payment or have questions regarding fees, please contact us through the Contact Us page for assistance. Visit here https://nuearcus.com/contacts/

Disclaimer of Warranties

NueArcus provides the Website and all services on an “as is” and “as available” basis. To the fullest extent permitted by law, NueArcus disclaims all warranties and representations, express, implied, or statutory, regarding the Website and our services. This includes, but is not limited to:

Quality and Accuracy: We do not guarantee that the information, content, or materials on the Website are completely accurate, reliable, or up-to-date. While we strive to provide valuable and correct information (especially in our training content and consulting advice), we make no warranty that any content is free from errors or omissions.
Fitness for Purpose: We make no guarantee that our services (such as training programs or consulting advice) will meet your specific requirements, expectations, or achieve any particular results. All implied warranties of fitness for a particular purpose or merchantability are expressly disclaimed. For example, participation in a certification training program does not guarantee that you will pass any certification exam – success in such exams often depends on individual effort and other factors beyond our control.
Availability and Security: We do not warrant that the Website will be available uninterrupted or error-free at all times, or that it will be secure or free from viruses or other harmful components. While we take reasonable measures to maintain security and availability, downtime or technical issues may occur. You assume full responsibility for any risk of loss or damage arising from your use of the Website or any content obtained from it.

Any advice or information (oral or written) obtained from NueArcus or through the Website shall not create any warranty not expressly stated in these Terms. Applicable law may not allow the exclusion of certain warranties, so some of these exclusions may not apply to you. In such cases, the warranties are limited to the minimum extent required by law.

Limitation of Liability

To the maximum extent permitted by applicable law, NueArcus and its directors, officers, employees, agents, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages whatsoever. This limitation of liability applies to all claims or causes of action, whether in contract, warranty, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages. This includes, for example, any damages resulting from:

Your use of, inability to use, or reliance on the Website or any of our services;
Unauthorized access to or alteration of your transmissions or data;
Any conduct or content of any third party on the Website (such as if our site was compromised by a malicious actor or links to third-party content cause issues);
Any other matter relating to your use of the Website or our services.

In particular, NueArcus will not be liable for: loss of profits, loss of data, loss of business opportunity, goodwill, or other intangible losses; or the cost of procurement of substitute goods or services.

Cap on Liability: In all cases, to the extent permitted by law, NueArcus’s total cumulative liability for any claims arising out of or related to these Terms or the use of the Website or services will not exceed the amount (if any) you paid to NueArcus for the specific service or program that is the subject of the claim. If you have not paid any amount to NueArcus, our liability shall be zero to the fullest extent allowed by law.

Some jurisdictions do not allow the exclusion or limitation of certain damages. If laws applicable to your use of the Website do not allow the exclusion or limitation of liability as set forth above, those limitations will apply to you only to the extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless NueArcus, its parent company, subsidiaries, affiliates, officers, directors, agents, employees, partners, and licensors from and against any and all losses, liabilities, claims, demands, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use or misuse of the Website or our services;
Your violation of any of these Terms;
Your violation of any applicable law or regulation; or
Your infringement of any rights of another person or entity (such as intellectual property rights or privacy rights).

NueArcus reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with our defense of that claim. You agree not to settle any matter without the prior written consent of NueArcus. This indemnification obligation will survive the termination or expiration of these Terms and your use of the Website or services.

Modification of Terms and Termination

Modification of Terms: NueArcus reserves the right to modify, amend, or update these Terms at any time. If we make material changes to these Terms, we will provide notice of such changes, such as by posting a prominent notice on the Website or by updating the “Last Updated” date at the top of the Terms page. It is your responsibility to review these Terms periodically for any updates or changes. Your continued use of the Website or our services after any modifications to the Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to any modified Terms, you should discontinue your use of the Website and services.

Termination or Suspension: We may terminate or suspend your access to the Website and/or our services, in whole or in part, at our sole discretion, at any time and without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason. We may also terminate or suspend the Website or any portion of the services at any time (for example, if we decide to discontinue a particular training program or the entire consulting service).

If your use of the Website or any service is terminated (by you or by us), the following provisions will survive such termination: any obligation you have to pay for services (if applicable), any restrictions on your use of intellectual property, all disclaimers of warranties, all limitations of liability, the indemnification clause, the governing law and jurisdiction clause, and any other provisions of these Terms that by their nature should survive termination. Termination of your access or account does not entitle you to any refund (except as expressly provided in the Payment and Refund Terms above or as required by applicable law).

Privacy Policy (Summary)

Your privacy is important to us. Our Privacy Policy describes in detail how we collect, use, disclose, and protect your personal information when you use our Website or services. We strongly encourage you to read the full Privacy Policy, which is available on our Website, to understand our practices. In summary:

Data Collection: When you use our Website or enroll in our services, we may collect information such as your name, contact details, professional details, payment information, and any other information you provide to us. This information is used to provide and improve our services, process transactions, communicate with you, and for other purposes described in our Privacy Policy.
Data Use and Sharing: We use your data in accordance with our Privacy Policy. We may share your information with trusted third parties who assist us in operating our business (for example, payment processors, training partners, or IT service providers), but only to the extent necessary for them to deliver their services. We do not sell your personal information to third-party marketers.
Data Security: NueArcus implements reasonable security measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices: You have certain rights regarding your personal data, subject to applicable law. For example, you may contact us to access, correct, or delete your personal information that we hold. You may also opt out of receiving promotional communications from us, as explained in the Privacy Policy.

By using our Website or services, you acknowledge that you have read our Privacy Policy and agree to the collection and use of information in accordance with it. If you do not agree with our privacy practices, please discontinue use of the Website and services.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising out of or in connection with these Terms, the Website, or our services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

In the event of any controversy or claim arising from these Terms or your use of the Website or services, you agree to submit to the exclusive jurisdiction of the courts located in Noida, India. All proceedings shall be conducted in English (or Hindi, if required by the court). We do however reserve the right to seek injunctive or equitable relief in any jurisdiction if necessary to protect our interests or enforce our rights.

If you are accessing the Website from a location outside of India, you are responsible for compliance with local laws, if and to the extent local laws are applicable. Your use of the Website or services, where prohibited by applicable law, is void.

Miscellaneous Provisions

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. The invalid or unenforceable provision will be deemed modified in a manner that aligns as closely as possible with the original intent of the provision.
No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of NueArcus.
Entire Agreement: These Terms, along with any other legal notices or policies we publish on the Website (such as our Privacy Policy and any additional terms for specific services), constitute the entire agreement between you and NueArcus regarding your use of the Website and services. They supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and NueArcus regarding the subject matter of these Terms.
Assignment: You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. NueArcus may freely assign these Terms and delegate any of its obligations hereunder to any third party, in whole or in part, without notice to you.
Headings: The section titles and headings in these Terms are for convenience only and have no legal or contractual effect.

Contact Us

If you have any questions, concerns, or comments regarding these Terms and Conditions, or if you need to contact us for any reason relating to our Website or services, please do so through the Contact Us page on our Website. All inquiries should be directed to us via that page, and we will make our best effort to respond in a timely manner.

For any formal notices or communications regarding these Terms, you may also write to us at our registered address provided above. However, for most inquiries (including support requests or questions about our programs), using the Contact Us form on the Website will ensure the quickest response.

By using the NueArcus Website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.